Assistant General Manager

E.M.A. Hospitality • Highland Park, IL

3d

About The Position

The Assistant General Manager works closely with the General Manager to oversee hotel operations, ensure exceptional guest experiences, and support business performance. The role provides operational leadership across front desk, housekeeping, maintenance, and food and beverage; promotes guest satisfaction; assists with financial management; leads and supports hotel staff; collaborates on sales and marketing; and ensures safety and regulatory compliance.

Requirements

• Strong leadership skills.
• Operational expertise.
• Commitment to excellence in hospitality.

Responsibilities

• Assist the General Manager with overall hotel operations, including front desk, housekeeping, maintenance, and food and beverage.
• Ensure compliance with company standards, policies, and procedures; oversee daily operations and address issues as they arise.
• Promote guest satisfaction by ensuring quality service, resolving complaints promptly, monitoring feedback, and implementing improvements.
• Assist with the hotel budget, revenue forecasting, and expense control; monitor financial performance, work toward revenue targets, control costs, and analyze reports for improvement opportunities.
• Supervise and mentor department heads and staff, foster teamwork, conduct meetings and training, and address performance issues.
• Collaborate with sales and marketing to develop and implement strategies that drive revenue and occupancy; participate in sales calls, site inspections, and client meetings as needed; assist with plans and promotions.
• Ensure compliance with local, state, and federal regulations, including health and safety standards.
• Implement and maintain emergency procedures to protect guests and staff, and conduct inspections to identify and address safety hazards.

Benefits

• Performance-based incentive programs tied to individual and team goals.
• Medical, dental, and vision insurance coverage options.
• Accrued paid time off for vacation, personal days, and illness.
• 401(k) retirement plan enrollment options.
• Employee discount programs at partner hotels and affiliate properties worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed