Assistant General Manager- Hampton Inn & Suites- Opelika, AL

AU HOSPITALITY INC • Opelika, AL

1d • Onsite

About The Position

We are looking for a dynamic Assistant General Manager to join our growing work family! If you’re ready to lead with energy, drive results, and elevate the guest experience, this is the role for you. The Assistant General Manager supports the General Manager by overseeing various hotel operations, ensuring compliance with standards, managing profitability, and leading the hotel team to achieve exceptional guest satisfaction.

Requirements

• 2-year degree in hotel management or related field, or equivalent hotel experience
• Excellent computer skills
• Customer service background
• Must be legally authorized to work in the United States.

Responsibilities

• Hold regular briefings and meetings with all department heads.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Oversee capital projects, customer service, and property refurbishment.
• Handle guest complaints and supervise service recovery processes.
• Prepare, present, and achieve the hotel’s Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage hotel profitability while exceeding revenue and guest satisfaction targets.
• Make decisions in the best interest of the hotel and management team.
• Monitor daily business reports and adjust operations as needed.
• Ensure accurate monthly financial outlooks for all departments.
• Maximize room yield and hotel revenue through innovative sales strategies and management programs.
• Oversee and support all hotel departments.
• Provide strong leadership to hotel team members.
• Respond to audits to ensure continual operational improvement.
• Assist in sales and develop strong sales prospects.
• Safeguard operational quality during internal and external audits.
• Comply with legal, OSHA, fire safety, and other regulatory requirements.
• Perform deep-cleaning tasks and special projects, as needed.
• Assist with guest room cleaning when necessary.
• Complete all brand-specific training within the required timeframe.
• Achieve and exceed guest satisfaction scores.
• Maintain confidentiality of financial, guest, and employee information.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Paid time off
• Holiday pay
• A supportive team that mentors, challenges, and encourages you throughout your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree