Assistant General Manager

Advance Auto Parts•Bay Shore, NY

5d•$26 - $29

About The Position

The Assistant General Manager supports store sales, customer service, profitability, and daily operations. The role includes reviewing and analyzing profit and loss statements, achieving personal and store sales goals, providing a GAS3 selling experience to DIY and DIFM customers, and managing DIY services such as battery installation and testing and wiper installation. The assistant manager also serves as manager on duty, including coaching, floor and phone management, task assignment and follow-through, safety, and opening or closing duties. The position participates in the weekly scheduling process. The role requires strong customer service and communication, knowledge of automotive systems, parts, and store processes, and the ability to train team members on operational procedures, equipment, inventory systems, point-of-sale systems, parts lookup, testing and diagnostic equipment, and product recommendations. The position is eligible for sales commission based on individual or store performance. The stated good-faith compensation estimate is $26.25–$29.20 per hour for a new team member; the rate offered depends on factors including location, experience, education, leadership roles, relevant skills, and shift differential if applicable.

Requirements

2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Friendly and effective communication; ability to build strong relationships with customers, peers, and upper management.
Ability to speak and write English; Spanish is a plus.
Effective use of Microsoft Word and Excel; PowerPoint is preferred.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to locate and stock parts; safety knowledge and skills; and parts and automotive systems knowledge.
Ability to execute and train team members on store and inventory operations, systems, equipment, and DIY service procedures.

Nice To Haves

Working knowledge of automotive systems.
ASE P2 certification or equivalent readiness.
Bachelor’s degree in business or a related area.
ASE certification.
Spanish-language ability.
PowerPoint proficiency.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installations.
Maintain high customer-service standards and promptly handle complaints related to products and operational standards.
Perform manager-on-duty responsibilities, including team touch-bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Participate in the weekly scheduling process.
Execute and train team members on advanced solution, project, and product quality recommendations.
Source parts from multiple channels, including special orders, FDO, and second sources.
Execute and train team members on store operational processes, procedures, DIY service testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Hold others accountable, inspect work quality, and provide inspiring feedback.
Locate and stock parts.