Assistant General Manager

Tharaldson Hospitality•Rancho Cordova, CA

5h•$72,000 - $75,000

About The Position

The Assistant General Manager supports hotel operations at Homewood Suites by Hilton Rancho Cordova. The role helps maintain hotel service and operating standards, supports staff selection, training, scheduling, and performance management, and handles guest and employee concerns. The Assistant General Manager performs the General Manager’s functions in their absence and covers shifts across departments as scheduled. The position also assists with group and travel-agent requests, sales and marketing, and wage-scale surveys. The posting offers a salary of $72,000–$75,000 annually, based on experience, with bonus potential. The employer describes opportunities for career advancement and growth, a friendly and professional work environment, and a company culture focused on high hospitality service standards.

Requirements

Valid driver’s license.
Open availability.
Knowledge of inventories, scheduling, and ordering.

Nice To Haves

Preferably one or more years of similar experience at a select-service or extended-stay property.
Brand experience preferred.
Preferred education: associate degree or equivalent from a two-year college or technical school; alternatively, six months to one year of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Assign duties to staff and observe performance to ensure adherence to hotel policies and operating procedures.
Provide brand-specific and safety training to team members.
Select or assist in selecting hotel staff and complete new-hire paperwork.
Review employee performance and conduct personnel actions, including discipline and termination.
Maintain accurate hotel records, including cash-flow sheets, direct-bill accounts, credit-card receipts, registration cards, reservation cards, direct bills, and credit cards.
Conduct or assist with staff meetings.
Follow franchise and company procedures, regulations, and standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and employee issues.
Perform the General Manager’s functions in their absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with groups and travel agents about special room and rate requests.
Assist with sales and marketing efforts as directed.
Answer inquiries about hotel policies and services.
Assist the General Manager with annual wage-scale surveys and ensure employee wages follow wage and salary guidelines.
Perform other duties as assigned.