Assistant General Manager

DNATA US Inflight Catering•Everett, MA

4d•$89,000 - $137,000•Onsite

About The Position

We are seeking a motivated and experienced Assistant General Manager to support the operations at dnata Catering North America. In this role, you will assist in overseeing the daily operations of our aviation catering unit, working closely with the General Manager to ensure efficient functioning and adherence to quality standards. Your primary focus will be to contribute to our financial goals, enhance operational processes, and maintain compliance with regulatory requirements while fostering a collaborative team environment.

Requirements

Bachelor’s degree required
Minimum of 2-3 years of experience in operations management.
Financial management skills and effective employee relations abilities.
Problem-solving skills focused on quality improvement.
Strong commitment to safety and compliance protocols.
Adaptability to fast-paced environments.
Detail-oriented with a data-driven approach.
Exceptional interpersonal and communication skills.
Proficiency in Microsoft Office Suite.
Strong leadership, project management, and process improvement skills.
Excellent time management and performance-oriented mindset.

Nice To Haves

Associate degree (A.A.) from a two-year college or technical school preferred
minimum of 5 years of inflight catering experience or equivalent combination of education and experience.
Experience in inflight catering is preferred but not required.
Proven track record in supporting airline catering operations, preferably with experience in managing international airline accounts.
Familiarity with budgeting processes and operational planning.
Knowledge of the manufacturing or food processing industry is a plus.
Understanding of HACCP and FDA compliance requirements.
Passion for high-quality cuisine and exceptional service.

Responsibilities

Assist in the overall management of facility operations, including quality control and purchasing, to meet established goals.
Support profit and loss management by monitoring financial performance and assisting in budget achievement.
Identify and recommend areas for cost savings and operational efficiencies.
Collaborate in implementing quality improvement initiatives and ensuring compliance with company and regulatory standards.
Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP.
Ensure timely completion of all food safety audits according to dnata’s standards.
Aid in the development and leadership of a high-performing team focused on continuous improvement.
Support staff allocation to maximize departmental efficiency.
Monitor production to maintain quality standards and operational efficiency.
Foster positive relationships with department heads and represent the facility in internal and external communications.
Assist in the implementation of policies and procedures.
Contribute to tracking and reporting key metrics to enhance effectiveness and reduce expenses.
Collaborate with stakeholders to ensure clear communication of requirements.
Support demand forecasting and planning efforts.
Assist in managing compliance with labor laws, OSHA regulations, and food safety policies.
Participate in the creation of the annual business plan and assist in monthly and annual budget processes.
Help monitor the unit's economic performance and suggest corrective actions when necessary.
Ensure operations align with company standards and customer contracts.
Contribute to process optimization and continuous improvement initiatives.
Promote safety, health, and environmental compliance within the facility.
Support the development and motivation of team members in line with HR policies.
Collaborate with TSA, management, security agencies, and airlines regarding all security breaches in the facility, fleet and or airline equipment.
Ensure implementation of security measures, such as managing entry, searches, video security, in collaboration with TSA security protocols.
Ensure threats, knives and breaches are handled in a timely manner and investigated properly to determine root cause and corrective action.