Assistant General Manager

CLS Living•Bloomington, IN

3d•$22 - $25

About The Position

CLS Living is seeking an Assistant General Manager to support community operations and help deliver a high-quality resident and employee experience. The role provides leadership, mentorship, and direction to team members and requires readiness to act as General Manager in their absence. The Assistant General Manager supports staff development, property administration, facilities oversight, financial performance, customer experience, and sales. The role also involves working with partner departments, vendors, residents, and the Centralized Sales Team to meet community and company standards.

Requirements

Bachelor's degree, or one year of experience in the student or multifamily housing industry, or an equivalent combination of education and experience.
Proficiency in Microsoft Outlook, Word, and Excel, and property management software such as Entrata.
Working knowledge of market-rate and LIHTC programs, Fair Housing Laws, and EEO Laws.
Strong skills in hiring and staff development, budgeting, marketing planning, scheduling, and operations management.
Ability to act as General Manager in the General Manager's absence.
Customer-centric mindset and ability to build and lead teams.
Personal drive to perform well and grow within the company.
Entrepreneurial mindset, creativity, and willingness to challenge the status quo to meet resident and company needs.

Responsibilities

Provide leadership for the community by setting a Service Excellence standard and inspiring teams to achieve it.
Promote harmonious relations among residents, parents, staff, and the surrounding community while enforcing company policies and standards.
Assist the General Manager with training, coaching, development, and leadership of team members.
Coordinate, schedule, and supervise contracted services, including pest control, trash collection, landscaping, snow removal, unit turns, and major repairs.
Prepare, respond, and advise on community matters, including market conditions, physical condition, policies, procedures, and onsite emergencies, in coordination with partner departments.
Deliver legal and resident notices and file evictions in compliance with current policy and local ordinances.
Manage resident accounts and utility billing, coordinate accounts receivable, and maintain regular auditing and documentation.
Oversee curb appeal, common areas, and preventative maintenance to support a safe experience for employees, residents, and guests.
Inspect grounds, interiors, resident amenities, and common areas to ensure compliance with codes and company standards.
Coordinate work orders with staff or vendors, ensuring requests are completed on time, residents receive necessary communications, and customer satisfaction remains high.
Maintain occupancy at or above 99% and collections at or above 98% of potential income.
Process and administer leases, maintain accurate property management software records, and conduct audits of the software and leases as needed.
Oversee property collection efforts to keep delinquencies under 2% of income.
Support the highest possible net operating income through cost control, revenue improvement, and effective budget management.
Assist the General Manager with monthly reports, budget targets, and variance reports as needed.
Submit required paperwork for invoicing, payroll, hiring, and other processes on time.
Manage customer sales interactions personally and by directing team members in accordance with company standards.
Manage the execution of customer experience and engagement initiatives, as well as additional marketing opportunities.
Manage promotional materials and property incentives in accordance with marketing and concession budgets.
Provide direction on sales and revenue goals in partnership with the Centralized Sales Team and lead team members in achieving them.
Assist with candidate attraction, hiring, and improving employee retention.