Assistant General Manager
About The Position
The Assistant General Manager at Avec River North supports front-of-house management, directing and overseeing restaurant activities in accordance with standardized policies to provide efficient, friendly service and profitable operations. The role has a particular focus on the organization and details of front-of-house operations and service, while helping create memorable guest experiences and maintaining the company’s hospitality standards. The Assistant General Manager supervises staff before, during, and after service; supports guest relationships and service recovery; maintains knowledge of menu items and trains staff; and works with the General Manager and marketing and social media teams on promotions and advertising. The role also upholds company policies, safety and sanitation practices, and standards for cleanliness and quality. It requires open availability and the ability to work varied hours and days as business dictates.
Requirements
- High school diploma or GED.
- ServSafe certification required.
- BASSET certification required.
- Open availability.
- Ability to handle stress under pressure.
- Ability to coordinate multiple activities with attention to detail.
- Ability to work independently with minimal supervision.
- Ability to be flexible with job demands and open-minded when asked to complete tasks.
- Ability to tolerate potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
- Ability to work varied hours and days as business dictates.
- Ability to stand for up to 8–10 hours a day.
- Ability to move or handle equipment generally weighing 0–50 pounds.
Nice To Haves
- Familiarity with 7 Shifts, Tock, and/or Toast.
- Strong bar background, especially experience with ordering, menu development, and inventory management.
Responsibilities
- Maintain a cheerful, courteous disposition and a neat, clean, professional image.
- Promote cooperative effort, team spirit, and good morale among employees.
- Understand front-of-house hourly roles and duties and assist when staff are absent or volume increases.
- Understand and uphold existing policies and systems related to office duties and guest service.
- Maintain a high level of attention to detail.
- Keep current on food and beverage menu items and train staff on them.
- Supervise staff before, during, and after service to support guest satisfaction and uphold cleanliness and quality standards.
- Participate in daily inspections and periodic audits to check equipment safety.
- Collaborate with the General Manager, marketing, and social media teams on promotional and advertising ideas.
- Prioritize guest service by personally greeting guests and visiting tables during service.
- Strengthen relationships with new and established guests.
- Resolve guest complaints politely and in a friendly manner, follow up when needed, and report escalated situations to the General Manager.
- Maintain an understanding of the company’s background, core values, and philosophy.
- Follow company safety and sanitation policies and procedures.
- Maintain a clean, healthy, and safe working environment.
- Operate and use equipment necessary to run the restaurant and handle or move equipment throughout the restaurant.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
