Hotel Assistant General Manager
Hilton Garden Inn Visalia•Visalia, CA
•Onsite
About The Position
The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. This role requires strong leadership, organizational, and customer service skills.
Requirements
- 3+ years in hotel management or a related leadership role.
- Strong leadership, problem-solving, and communication skills.
- Familiarity with property management systems (PMS) and financial reports.
- Flexible availability, including weekends and holidays.
- Excellent organizational and time-management skills.
- Strong customer service and attention to detail.
- Financial acumen and ability to interpret performance data.
- Team-building and conflict-resolution abilities.
- Strategic thinking and decision-making skills.
Responsibilities
- Assist in managing hotel departments, ensuring compliance with brand standards and policies.
- Monitor guest satisfaction and implement improvements.
- Supervise department managers, assist in hiring, training, and performance evaluations.
- Support financial management, including budgeting, expense control, and financial reporting.
- Resolve guest complaints, enhance guest relations, and encourage repeat business.
- Assist in sales and marketing efforts to drive revenue and occupancy.
- Ensure compliance with health, safety, and security regulations.
- Act as GM in their absence and perform other assigned duties.
Benefits
- Paid sick leave: 40 hours annually
- Paid time off (PTO): 40 hours annually
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
