Assistant General Manager

Team Car Care • Stanwood, WA

1d • Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in driving consistent revenue growth, increasing guest counts, and improving lead-measure performance, including core sales mix, MultiCare, and Core Plus. The role helps deliver excellent customer service and memorable guest experiences while building team engagement, efficiency, and an engaged workforce aligned with customer volume and business needs.

The AGM develops teammates through internal training, ongoing guidance, coaching, and direction; supports automotive technicians and customer service advisors (CSAs); and ensures quality-control measures and processes are followed. The role also assists with budgeting, sales forecasts, financial performance, expense controls, inventory, product ordering, cash handling, guest concerns, and district-level initiatives. The AGM provides clear direction, leads daily huddles and store meetings, helps achieve business goals, maintains a clean, safe, and presentable service center, and performs opening and closing duties when the General Manager is absent. The AGM also assists guests in person, electronically, or by telephone and performs other duties as assigned or needed.

This is a full-time employee position at the Stanwood, Washington service center, with compensation of $20.00–$21.00. Professional automotive experience is not required. The work environment may include hard surfaces, hot and cold temperatures, loud noises, and exhaust fumes. The role requires standing and lifting or moving work-related items weighing up to 50 pounds.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to drive revenue growth through increased guest count and improved lead-measure performance, including core sales mix, MultiCare, and Core Plus.
• Coach the team in excellent customer service and help create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program and ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and reinforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform with employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed