Assistant General Manager - Unassigned

Drury Hotels•Flagstaff, AZ

1d•Hybrid

About The Position

Drury Hotels is seeking a dynamic and experienced Assistant General Manager - Unassigned to support hotel properties and staff in an assigned region. This role involves providing expert leadership across all hotel departments, ensuring exceptional guest service, and training, developing, and coaching team members. The ideal candidate will cultivate an environment of outstanding guest service by establishing high service standards, hiring the right team members, and role-modeling quality assurance best practices. This position is crucial for delivering on key business measures of service, cost, labor controls, and team engagement through hands-on leadership and empowerment.

Requirements

A positive, can-do attitude required.
Minimum of one-year of supervisory experience with demonstrated leadership success.
Ability to travel up to 75%.

Nice To Haves

Bachelor’s degree in hospitality, business or related field preferred.
Hotel specific experience preferred.

Responsibilities

Assist and support hotel properties and staff in an assigned region.
Provide expert leadership across all departments of the hotel.
Deliver exceptional service to each guest.
Train, develop, and coach team members to achieve success in their roles.
Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards.
Hire the right team members with the right attitude for the right position.
Lead, coach, and develop team members in all areas of the hotel.
Role model quality assurance best practices daily.
Consistently meet or exceed all quality assurance visit measurables.
Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
Use good critical thinking skills to successfully handle challenging situations.
Proactively resolve issues and show dedication to continuous improvement.