Assistant General Manager - Unassigned

Drury Hotels • Fairview Heights, IL

1d • $57,867 - $86,800 • Hybrid

About The Position

Drury Hotels is seeking a dynamic and experienced Assistant General Manager – Unassigned to support their vision, core values, and goals by taking exceptional care of their team members who take exceptional care of their guests. This role involves providing expert leadership across all departments of the hotel, focusing on delivering exceptional guest service and training, developing, and coaching team members. The ideal candidate will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards and hiring the right team members. This position requires strong critical thinking skills to handle challenging situations and a dedication to continuous improvement.

Requirements

• A positive, can-do attitude required.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Ability to travel up to 75%.

Nice To Haves

• Bachelor’s degree in hospitality, business or related field preferred.
• Hotel specific experience preferred.

Responsibilities

• Assisting and supporting hotel properties and staff in assigned region in a variety of ways.
• Providing expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• Cultivating an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Leading, coaching and developing team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• Role modeling quality assurance best practices each day with the team and consistently meeting or exceeding all quality assurance visit measurables.
• Delivering on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
• Using good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.

Benefits

• Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Company-matched 401(k)
• Flexible scheduling, paid time off, hotel discounts, and free room nights
• Quarterly bonuses (we succeed together!) based on hotel results
• Semi-annual bonus based on hotel and company performance
• Paid time off
• Optional medical, dental, vision, short term disability, and life insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level