Assistant General Manager - Unassigned

Drury Hotels•US OH Remote, OH

1d•Remote

About The Position

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests. This role involves supporting hotel properties and staff in an assigned region, providing expert leadership across all departments, and cultivating an environment of exceptional guest service. The position requires a leader who is comfortable seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences.

Requirements

A positive, can-do attitude required.
Minimum of one-year of supervisory experience with demonstrated leadership success.
Ability to travel up to 75%.

Nice To Haves

Bachelor’s degree in hospitality, business or related field preferred.
Hotel specific experience preferred.

Responsibilities

Assist and support hotel properties and staff in assigned region in a variety of ways.
Provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest.
Train, develop, and coach team members to achieve success in their roles.
Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards.
Hire the right team members with the right attitude for the right position.
Lead, coach, and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
Deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.