Assistant General Manager Sales

Goldfish Swim School•Flushing, NY

About The Position

The Assistant General Manager - Sales supports the General Manager in running a smooth, welcoming, and enrollment-driven swim school. This people-first role involves connecting with families by phone and in person, maintaining high standards for daily operations, and coaching the Front Desk team in sales and customer service. The position serves as Manager on Duty during assigned shifts, with responsibility for the full operation of the school and for providing support across aquatics, the front desk, and facilities as needed. Mandarin-speaking ability is preferred to support Mandarin-speaking customers. A Lifeguard Certification through Goldfish Swim School is required if the candidate does not already hold one. Evening and weekend availability is required. Compensation is $30.00–$34.00 per hour.

Requirements

1–2 years in a customer service, sales, or team support role.
Comfort communicating with families by phone and in person.
Comfort learning new software; training on the company's systems is provided.
Organized, dependable, and proactive about following through.
Must obtain a Lifeguard Certification through Goldfish Swim School if not already certified.
Must be available for evening and weekend shifts.

Nice To Haves

Mandarin-speaking ability to support Mandarin-speaking customers.

Responsibilities

Greet members and families warmly on arrival and departure.
Keep the facility clean, organized, and ready for customers.
Oversee the first-day swimmer process, including wristbands, tours, lane walks, and follow-up.
Own daily enrollment goals by calling, texting, and following up with leads, and hold the Front Desk team accountable to the same standard.
Track the lead pipeline, conversion rates, and enrollment trends, and share actionable insights and recommendations with the General Manager.
Handle common objections and coach the Front Desk team to do so confidently.
Coach Front Desk staff through side-by-side support, regular feedback, and formal performance evaluations; issue corrective action when needed and make hiring recommendations to the General Manager.
Plan monthly community events and build local partnerships.
Serve as Manager on Duty during assigned shifts, overseeing the full school operation and supporting aquatics, the front desk, and facilities as needed.
Ensure all areas are running to the Goldfish standard.