Assistant General Manager, Operations & Member Experience

Breuckelen Athletic • Brooklyn, NY

3d • Onsite

About The Position

Breuckelen Athletic is a premier strength and recovery facility in Brooklyn seeking an Assistant General Manager, Operations & Member Experience. This leadership role involves overseeing daily operations, supporting and developing staff, improving systems, and ensuring every member interaction aligns with the company's values. The ideal candidate is a calm, organized, and empathetic problem-solver who is comfortable leading teams, handling operational challenges, and contributing to the business's growth. This position is for someone who leads with humility, accountability, empathy, and initiative, with potential for future operational leadership growth.

Requirements

• Strong leadership instincts and a high level of personal accountability.
• Exceptional communication and interpersonal skills.
• Calm under pressure and solution-oriented.
• Highly organized with strong attention to detail.
• Ability to lead people while maintaining warmth and empathy.
• Comfortable balancing strategic thinking with hands-on execution.
• Passion for fitness, wellness, hospitality, and community-building.
• Experience in operations, hospitality, fitness, wellness, or customer experience leadership preferred.
• Experience managing teams and improving systems is a major plus.
• Someone who genuinely cares about creating an exceptional environment for both members and staff.

Responsibilities

• Help lead daily operations across the facility.
• Support hiring, onboarding, scheduling, and development of member experience staff.
• Create clear expectations, accountability, and consistency across shifts and systems.
• Act as a leadership presence during peak operational hours.
• Help build a team culture rooted in professionalism, empathy, ownership, and hospitality.
• Coach staff through challenges and difficult member situations with maturity and composure.
• Ensure the gym operates smoothly, efficiently, and at a consistently high standard.
• Identify operational gaps and proactively solve problems before they become larger issues.
• Improve workflows, SOPs, communication systems, and operational processes.
• Oversee facility presentation, organization, maintenance coordination, and inventory systems.
• Partner with leadership on operational planning, reporting, and execution.
• Help manage vendors, operational technology, and facility logistics.
• Set the standard for hospitality and member interaction.
• Build strong relationships with members and contribute to the overall community experience.
• Handle escalated member concerns with professionalism and empathy.
• Ensure every touchpoint, from tours to daily interactions, reflects the Breuckelen Athletic brand.
• Work closely with coaches and staff to create a seamless experience across training, recovery, and operations.
• Support retention, member engagement, and operational growth initiatives.
• Assist with events, partnerships, and community activations.
• Contribute ideas that improve operational efficiency and member satisfaction.
• Help ownership execute on larger business priorities and projects.
• Serve as a reliable second-in-command capable of helping drive the business forward.

Benefits

• Highly competitive compensation.
• Leadership growth opportunities within a growing company
• Health, dental, vision benefits
• 401k
• Paid time off.
• Complimentary gym membership.
• Continuing education and professional development support.
• A team environment that values growth, accountability, and balance.
• The opportunity to help shape the future of a meaningful purpose-driven business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed