Assistant General Manager of Sales

Golf Ranch•Lee's Summit, MO

7d•$50,000 - $60,000•Onsite

About The Position

The Assistant General Manager of Sales is responsible for driving membership growth and retention at Golf Ranch. This role requires a leader who can set direction, hold a team to high standards, and take ownership of membership outcomes. The ideal candidate is energized by performance, uncomfortable with mediocrity, and sees every guest interaction as an opportunity. This position involves leading from the front, providing direct coaching, and ensuring a high-quality sales process. Key responsibilities include team leadership and development, driving membership growth and retention, ensuring excellent guest experience and service, and overseeing operations and site excellence. The role demands a proactive approach to training, coaching, problem-solving, and maintaining operational standards. The Assistant General Manager will be accountable for sales counter operations, adherence to company systems, and troubleshooting in real-time.

Requirements

2+ years of leadership experience in a sales-driven environment (hospitality, entertainment, fitness, or membership-based businesses preferred).
A proven track record of hitting and exceeding sales targets.
Deep comfort with membership sales conversations — pitching, handling objections, closing, and coaching others.
Experience using performance data to identify gaps, develop individuals, and drive consistent team-wide results.
Strong communication skills, direct, authentic, and persuasive with both guests and team members.
Familiarity with CRM tools, POS systems, or membership management platforms.
Flexibility to work evenings, weekends, and peak periods.
Ability to walk, stand, and interact with guests for extended periods.
Ability to lift, carry, bend, and set up items weighing up to 50 pounds.
Comfort in a fast-paced, high-volume environment, including outdoors in varying weather conditions.

Nice To Haves

Background in golf, F&B, or entertainment operations.
Background in membership-based sales models.
Familiarity with sales coaching frameworks and performance accountability systems.

Responsibilities

Model the energy, professionalism, and accountability demanded from the team.
Own the new hire training process end-to-end: onboarding, shadow shifts, and expectation-setting.
Provide direct, real-time coaching every shift — training, redirecting, and recognizing performance.
Build a culture where feedback is ongoing and standards are non-negotiable.
Act as the go-to decision-maker when things get busy — solve problems fast, keep the team moving.
Drive Ranch Pass membership growth through daily execution.
Ensure every guest is offered the opportunity to join — no missed conversations, no missed leads, no exceptions.
Use performance data to identify trends, celebrate top performers, and sharpen team execution.
Hold the team accountable to a consistent, high-quality sales process that converts guest interactions into lasting membership value.
Own all aspects of Ranch Pass: coaching, communication, retention, and member satisfaction.
Set and protect the standard for every guest touchpoint — from first impression to issue resolution.
Ensure payments, upgrades, profiles, and cancellations are executed with precision and care.
Resolve guest concerns quickly and decisively, protecting both the relationship and the brand.
Maintain an environment that reflects Golf Ranch's standards in every detail.
Oversee sales counter operations with full accountability for accuracy and consistency.
Train and hold team members to Golf Ranch systems, SOPs, and daily checklists.
Troubleshoot in real time — tech issues, high-traffic rushes, staffing gaps — without losing pace or quality.