Assistant General Manager/General Manager

Prentice Organization•Portland, OR

88d•Onsite

About The Position

Prentice Hospitality Group (PHG) is a Maine-based hospitality company that owns and operates a diverse portfolio of thoughtfully designed hotels, restaurants, and hospitality-driven concepts. Rooted in a commitment to exceptional service, strong local connections, and distinctive guest experiences, PHG properties blend sense of place with operational excellence. Our teams are passionate about hospitality, collaboration, and creating environments where both guests and employees feel genuinely cared for. We are seeking a General Manager or Assistant General Manager to oversee leadership, performance, and day-to-day operations of one or more Prentice Hospitality Group properties. Working closely with PHG ownership and leadership, this role is ideal for an experienced hospitality professional who excels at building teams, elevating guest experiences, and driving financial results. The General Manager or Assistant General Manager is accountable for operational excellence, revenue and profitability, employee engagement, and brand integrity. This role requires both strategic oversight and hands-on leadership to ensure each property consistently reflects PHG’s standards, values, and vision.

Requirements

Minimum 5 years of hospitality experience, including at least 2 years in a management or leadership role.
Strong operational knowledge of hotel and/or restaurant environments.
Experience with budgeting, P&L management, and financial reporting.
Familiarity with POS systems, property management systems, and reporting tools.
Proven ability to lead, motivate, and retain diverse teams.
Excellent organizational, communication, and guest-relations skills.
Professional presence consistent with hospitality leadership standards.
A genuine passion for hospitality, people, and delivering exceptional experiences.

Nice To Haves

ServSafe Certification preferred or willingness to obtain.

Responsibilities

Achieve business objectives aligned with budgets, strategic plans, and guest satisfaction goals.
Partner with PHG leadership to uphold company standards and foster a strong, inclusive workplace culture.
Recruit, train, develop, and retain high-performing teams across departments.
Lead with integrity, accountability, and a hospitality-first mindset.
Oversee daily operations across all departments, ensuring seamless execution and service consistency.
Maintain a visible, hands-on leadership presence, supporting teams as needed.
Ensure property standards are upheld in cleanliness, safety, maintenance, and presentation.
Create and sustain a culture of genuine hospitality and memorable guest experiences.
Develop and manage annual budgets, forecasts, and regular P&L reviews.
Implement strategies to optimize revenue, manage labor and operating costs, and drive profitability.
Monitor financial performance and adjust operations as needed to meet goals.
Collaborate with revenue management and accounting teams to ensure accurate reporting and analysis.
Partner with sales and marketing teams to drive demand and strengthen brand awareness.
Support and oversee marketing initiatives, including digital presence, promotions, and PR efforts.
Build strong relationships with local partners, vendors, and community organizations.
Represent PHG properties at community, industry, and networking events as appropriate.
Ensure compliance with all local, state, and federal regulations, as well as PHG policies and procedures.
Conduct regular property inspections to maintain quality and brand standards.
Maintain transparent, proactive communication with ownership and PHG leadership.
Identify opportunities for continuous improvement across operations and guest experience.