Assistant General Manager, Events

Constellation Brands•Nashville, TN

14h•Onsite

About The Position

The Assistant General Manager, Events role is primarily responsible for the service execution of Nelson’s Green Brier’s onsite events, working closely with the Event Coordinator and client to deliver excellent hospility service on all events. Secondarily, this position will support the restaurant at NGB when needed for a la carte service and programmed dinners and events. This position reports to the Sr. Assistant General Manager and will closely partner with the Events team and Culinary team.

Requirements

2+ years of experience in a banquet captain, restaurant manager, or hospitality leadership role
Strong understanding of food and beverage service standards and event execution
Proven ability to lead teams in a fast-paced, high-volume environment
Excellent communication and problem-solving skills
Ability to remain calm, organized, and decisive under pressure

Nice To Haves

Experience in event venues, restaurants, distilleries, or hospitality environments preferred

Responsibilities

Lead front-of-house service during events, ensuring efficient, polished, and professional service execution
Act as the primary point of contact for event service staff throughout the event
Direct pacing of food and beverage service, including courses, bar service, and transitions
Maintain visibility on the floor to monitor service quality and guest experience
Lead front-of-house service in the Restaurant as needed.
Attend weekly BEO meeting.
Provide direction and support to servers, bartenders, and support staff during events
Assign roles and responsibilities to event staff prior to and during service
Ensure team members adhere to service standards, appearance guidelines, and operational expectations
Step into service roles as needed to support the team and maintain flow
Execute the service plan established by the Events team, ensuring alignment with timelines and expectations
Schedule event staff for events based on BEO
Coordinate with culinary and bar teams to ensure readiness and timing of service
Communicate real-time updates, adjustments, or service needs across teams
Manage transitions throughout the event (e.g., cocktail hour to seated service, dessert service, etc.)
Monitor guest experience during service and address issues promptly and professionally
Troubleshoot service delays or operational challenges with minimal disruption to the event
Ensure a consistent, high-quality hospitality experience reflective of the Nelson’s Green Brier brand
Support service breakdown and ensure service areas are left in clean, organized condition
Provide feedback and observations to the Events team for continuous improvement
Report any service issues, staffing challenges, or operational concerns