Assistant General Manager - Campground

Talent Acquisition at Blue Water•Luray, VA

17d•$55,000 - $60,000•Onsite

About The Position

Blue Water Hospitality is seeking an enthusiastic Assistant General Manager (AGM) to join its growing organization. As a key member of the property’s Leadership Team, the AGM will serve as a liaison for campground guests, support the General Manager, and assist with Front Office and other operating departments like Housekeeping/Laundry. The role involves working hands-on to maximize the property's efficiency and profitability, acting as a role model for Blue Water Hospitality Group’s mission, vision, and values.

Requirements

A minimum of 2 years of previous Campground / RV resort operations and leadership experience with a large staff and focus on exceptional guest service.
An appropriate combination of education and work experience to support on-the-job effectiveness.
Independent self-starter.
Ability to operate effectively in a fast-paced, guest-focused environment.
Competitive with a strong desire to win.
Effectively communicates to a variety of audiences and ability to tailor communication appropriately.
Ability to manage multiple projects and work assignments.
Effective use of computer software, sales tracking software or CRM tools, and social media tools.

Nice To Haves

A bachelor's degree in hospitality management or another related field is preferred.

Responsibilities

Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
Establish and review departmental standards, guidelines, and objectives.
Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
Act as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools.
Regularly intervene, assist, and document incidents involving guests or employees.
Maintain the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Participate in weekly revenue management and marketing strategies.
Regularly update the property management system regarding inventory, rates, and availability.
Regularly assist the General Manager or related resource in budget analysis, monitoring, and expense management.
Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Perform other duties as assigned.
Provide regular and reliable attendance.