Assistant Gaming Shift Manager

The Nash Casino•Nashua, NH

2d•Onsite

About The Position

Join the team at The Nash Casino and help lead an exciting, fast-paced table games operation. We're seeking an experienced, motivated leader who is passionate about delivering exceptional guest experiences while supporting our Table Games team.

Requirements

Must be 21 years of age or older with a high school diploma or general education degree (GED).
Must pass all required pre-screening and background checks.
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
Must be able to obtain and maintain a valid New Hampshire gaming license.
Ability to practice the principles of public relations and outstanding guest service.
Extensive Knowledge of, and ability to deal all table games
Must be able to move in and around the work area throughout the entire workday.
Must be able to sit, stand or walk for extended periods of time.
Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
Must be able to access and interpret information on computer screens.
Requires the ability to distinguish letters or symbols and eye hand coordination.

Nice To Haves

Experienced, motivated leader

Responsibilities

Drives culture by consistently demonstrating leadership, maintaining a positive attitude, and BIG Service standards.
Provides exceptional customer service.
Ensures the proper conduct and integrity of all gaming operations.
Resolves basic customer complaints/disputes, partners with Gaming Shift Manager if necessary
Sees that gaming procedures and regulations are properly implemented and adhered to.
Ensures all Gaming Team Members are properly trained.
Performs all other duties assigned by the Gaming Shift Manager.
Must learn, comprehend, and comply with all company policies and procedures, Gaming Regulations and Title 31 requirements.
Directly supervise the Floor Supervisors & Dealers
Fulfills supervisory responsibilities in accordance with The Nash Casino organization's policies and applicable laws. Responsibilities include training Team Members, planning, assigning, and directing work for all gaming employees on assigned shifts, and assisting in completing performance evaluations.
Assistant Gaming Shift Managers are expected to set an example in the workplace and hold themselves to a higher standard.
Practices Outstanding Guest Service, to both internal and external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
Ensures work activities are completed accurately, efficiently, and in a timely manner.
Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintains regular attendance at scheduled shifts and staff meetings.
Maintains professionalism and a friendly and approachable demeanor throughout the workday.
Assists with training/mentoring of new Team Members as requested.
Maintains all appearance standards in accordance with established uniform and appearance guidelines.
Informs manager on duty of any irregularities and unusual situations when they occur.
Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.
Is honest in all interactions and displays a high degree of integrity.
Works independently with little to no supervision or as part of a team, is required.
Must be and remain compliant with all legal or company regulations for working in the industry.