Assistant Funeral Home Manager

Northstar Memorial Group•San Diego, CA

1d•Onsite

About The Position

NorthStar Memorial Group is seeking an Assistant Funeral Home Manager for Greenwood Memorial Park & Mortuary in San Diego, CA, a high-volume, historic location serving families with compassion and excellence. This role is built for a leader who can strengthen structure, support the mortuary department, and guide a team with clarity, accountability, and emotional intelligence.

Requirements

Minimum 5 years of experience in the funeral profession, including conducting at-need funeral arrangements with families
At least 2 years of management or leadership experience; funeral profession leadership strongly preferred
Valid California Funeral Director License required
Valid California Embalmer License required

Nice To Haves

Crematory Operator experience
Exceptional organizational skills with the ability to manage multiple priorities in a high-volume, fast-paced environment
Demonstrated excellence in customer service, with a proactive, solutions-focused approach and a genuine desire to help others
Strong professional communication and leadership abilities, with the capacity to guide, coach, and hold staff accountable
Proven conflict-resolution and problem-solving skills, especially in emotionally sensitive or high-stress situations
Excellent customer relations, consistently seeking opportunities to support families and improve their experience

Responsibilities

Direct and lead funeral home operations, ensuring consistent, high-quality service delivery and alignment with NorthStar standards
Plan and oversee community-facing events, including holiday ceremonies, state memorial observances, and outreach visits to churches, hospitals, nursing homes, and community centers
Achieve annual goals, ensuring growth through effective expense management and operational oversight
Select, train, coach, and motivate funeral home staff to ensure service exceeds family expectations and supports professional development
Build trusted relationships within the community to educate and support families with at-need funeral decisions
Develop and maintain strong community partnerships to establish a reliable and sustainable referral network
Lead and cultivate a cooperative team environment that is respectful, communicative, accountable, and service-oriented
Provide day-to-day leadership and coordination across the mortuary department and supporting teams, ensuring smooth workflow and timely service
Assist the Mortuary Manager in planning and executing community outreach initiatives and strategic projects
Ensure smooth office operations through strong organizational oversight, effective problem-solving, and proactive process improvement
Support the Care Center and Crematory by collaborating with department leaders to uphold compliance, maintain operational readiness, and ensure dignified, timely preparation, handling, and cremation of decedents