Funeral Home Manager

Service Corporation International•Phoenix, AZ

1d•Onsite

About The Position

The Funeral Home Manager is responsible for managing the daily operations of a single Funeral Home location and single line of business. This role involves fostering a sense of ownership and pride in the staff, disciplined cost management, and encouraging profitable case volume growth. Key responsibilities include short-term planning, achieving annual sales revenue and production targets, meeting Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. The company, as the largest provider of funeral, cemetery, and cremation services in North America, is committed to supporting families during difficult times, celebrating life and legacy with professionalism, compassion, and attention to detail.

Requirements

High school diploma or equivalent
Funeral Director license as required by state/province law and as prescribed by each state board
At least five (5) years’ industry experience with increasing responsibilities
At least two (2) years’ experience guiding staff and communicating expectations
Ability to work evenings and weekends
Conversant in industry and financial acumen
Proficient in MS Office suite
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
Leadership skills and the desire to manage people
Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated
Professional written and verbal communication skills including public speaking, collaboration, and negotiation
Proficient working knowledge of HMIS, InfoPort, and CarePoint
Proficient MS Office Suite skills
Ability to work nights and weekends

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science preferred
Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
Prior experience managing people a preferred
Budgeting and expense control experience preferred

Responsibilities

Manage the daily operations of a single Funeral Home location and single line of business
Foster a sense of ownership in the location and pride in the staff
Manage costs in a disciplined manner
Encourage profitable case volume growth
Responsible for short-term planning
Achieve annual sales revenue and production targets
Achieve Profit & Loss (P&L) goals
Develop a professional and effective staff
Exceed client family expectations
Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Prepare annual operational and personnel budgets
Communicate Company and Market strategies, values, and goals to staff
Interpret goals into local actionable plans
Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals
Approve expenditures and invoices
Manage overtime to an acceptable expense
Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement
Review and revise schedules ensuring on-time services that exceed customer expectations
Resolve escalated customer issues
Assure operations comply with regulations, procedures, and policies
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
Plan and implement annual initiatives that may affect resources or goals across locations
Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions
Identify and implement innovative solutions improving efficiencies
Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjust to work within new work structures, processes, requirements or cultures
May receive or initiate call to deceased next of kin
Exhibiting concern and empathy, facilitate Arrangements Conference while assessing needs and summarizing desired outcomes
Discuss available life insurance and available benefits, such as Veteran
Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products
May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards
Confirm authorization to proceed with service Arrangements
Be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the Arrangements
Develop a strong, trusting, and reliable team
Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Recommend pay increases, special pays, and career advancements
Build effective business relationships across the organizations