Assistant Front Office Manager-The Hythe, Marriott Luxury Collection

Vail Resorts • Vail, CO

12d • $57,784 - $64,064 • Onsite

About The Position

The Assistant Front Office Manager will be responsible for the daily management of the front office operations including front desk, concierge, resort services, bell and valet. This is a year-round, full-time position with a starting wage of $57,784.00 - $64,064.00. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Requirements

• At least two years experience in a hotel front office or guest service role.
• Must have a valid driver's license.
• Must be able to stand for extended periods of time.
• Must be available to work a flexible schedule, including mornings, afternoons, weekends, and holidays.
• At least 1-year supervisory experience

Nice To Haves

• Free ski passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• Free ski passes for dependents

Responsibilities

• Ensure that Marriott Luxury Collection guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place.
• Provide exceptional guest services.
• Closely monitor guest surveys, gather information, and reply to the guests.
• Do daily tracking, manage reports, and do follow-ups.
• Own performance management of direct reports in bell, FD, and concierge.
• Lead standup meetings to ensure each department is ready for daily arrivals and departures, VIPs and group happenings.
• Work with sales and reservations to maximize revenue and solve oversell issues.
• In charge of tracking forfeiture and cancellation revenue and necessary follow-ups.
• Manage and settle all billing issues.
• Reconciliation of departed guests with a non-zero balance.
• Creates training manuals for all FD and Concierge new hires.
• Blocking of reservations and ensuring guest requests are met.
• Works with Sales/Services team to set rooms and times for site tours.
• Assist at the Front Desk with check-ins and check-outs when necessary.
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed