Assistant Front Office Manager | Semiahmoo Resort

Columbia Hospitality•Blaine, WA

1d•Onsite

About The Position

The Assistant Front Office Manager supervises procedural aspects of the hotel’s front office, including Front Desk, Valet, PBX, and Reservations. This role ensures guest and employee needs are met promptly and professionally, with a focus on service recovery. The Assistant Front Office Manager also performs front desk duties, manages VIP requirements, and upholds safety and security policies. This position involves training, coaching, and developing team members, as well as assisting with interviewing. A key aspect of the role is maintaining knowledge of property amenities and special events, preparing daily reports, and addressing deficiencies in front office standards. The Assistant Front Office Manager provides guests with information about the property and local areas, handles financial transactions, and ensures adherence to company policies and procedures. Maintaining confidentiality and protecting company assets are also crucial responsibilities. The role emphasizes building positive working relationships and supporting team goals, with the flexibility to perform other reasonable duties as assigned.

Requirements

1+ years front-desk supervisory or lead experience in hospitality or hotels required
Strong written and verbal communication skills required
Previous customer service or guest relations experience required
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public.
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
The ability to solve practical problems when only limited standardization exists.
The ability to interpret written and oral instructions.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
Ensuring that all safety and security policies and procedures are followed.
Assisting with the training, coaching and development of team members.
Assisting with interviewing team members.
Maintaining an up to date working knowledge of all property amenities as well as any special events.
Preparing daily reports and distributing as directed.
Understanding of all front office standards and assisting in solving deficiencies.
Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Completing designated cashier and closing reports in the computer system.
Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional.
Maintaining confidentiality of proprietary information; protecting company assets.
Welcoming and acknowledging all guests according to company standards.
Developing and maintaining positive working relationships with others; support team to reach common goals.
Performing other reasonable job duties as requested by Supervisors.

Benefits

Free Parking
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)