Assistant Front Office Manager

Horseshoe Bay Resort • Houston, TX

2d • Onsite

About The Position

The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized service expected of a luxury Curio Collection by Hilton property. This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The Assistant Front Office Manager will serve as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.

Requirements

• Previous hotel Front Office experience.
• Demonstrated leadership or supervisory experience.
• Strong communication skills.
• Strong problem-solving skills.
• Strong organization skills.
• Strong guest-service skills.
• Schedule flexibility, including mornings, evenings, weekends, and holidays, is required based on hotel business needs.

Nice To Haves

• Previous Hilton experience.
• Familiarity with Hilton systems.
• Familiarity with Hilton brand standards.
• Familiarity with Hilton Honors.
• Experience in luxury or full-service hotel operations.

Responsibilities

• Overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery.
• Serving as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.
• Supervising and coaching Front Office team members.
• Assisting with scheduling and training.
• Monitoring service standards.
• Resolving guest concerns.
• Recognizing Hilton Honors members and VIP guests.
• Partnering closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed