Assistant Front Office Manager

Atrium Hospitality•Murfreesboro, TN

5d•$21 - $22•Onsite

About The Position

The Assistant Front Office Manager at Murfreesboro Embassy Suites will lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. This role involves responding to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. The Assistant Front Office Manager will also support financial goals by managing inventory, controlling costs, and optimizing schedules. They will oversee daily front desk operations, ensuring tasks are completed across all shifts, and may step in for the Front Office Manager when needed, assisting with Night Audit, Shuttle, or Concierge roles. A key aspect of this position is promoting a safe, welcoming environment by following all safety and security procedures.

Requirements

Customer service experience is essential.
High school diploma or equivalent.
A valid driver’s license.
Comfort with technology is important to manage guest information and team coordination.
Physical ability to lift 50 lbs and stay active.

Nice To Haves

Hospitality background is a plus.

Responsibilities

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
Support financial goals by managing inventory, controlling costs, and optimizing schedules.
Oversee daily front desk operations, ensuring tasks are completed across all shifts.
Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
Promote a safe, welcoming environment by following all safety and security procedures.