Assistant Front Office Manager - Limelight Mammoth

Limelight Hotels•Mammoth Lakes, CA

6d•Onsite

About The Position

The Assistant Front Office Manager supports the overall leadership and day-to-day operations of the Front Office, working closely with—and in the absence of—the Front Office Manager. This role is responsible for overseeing front desk functions, optimizing room revenue, and managing room inventory in alignment with established procedures and brand standards. The Assistant Front Office Manager ensures a seamless guest experience through consistent service excellence and operational efficiency.

Requirements

2 years hotel experience in a supervisory position required
Ability to communicate in English
Knowledge in computer programs such as Microsoft Office
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
Proficient knowledge of industry regulations and how they affect business operations
Skill in assigning tasks and responsibilities to team members based on their strengths
Ability to work effectively with different departments to achieve business objectives
Skills in managing relationships with both internal and external stakeholders
Ability to delegate tasks effectively, empowering teams while maintaining accountability
Ability to handle interpersonal and team conflicts in a constructive manner
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Nice To Haves

College degree preferred
Ability to communicate in Spanish preferred

Responsibilities

Assist with supervisory responsibility including but not limited to: scheduling, progressive discipline, performance evaluation and termination
Performs as Manager on Duty as required
Oversee and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
Oversee and coach property policies and standards at the Front Desk ensuring the best experience for every guest
Monitor and coach employees to Limelight service standards for all Front Office ensuring the very best customer service for every guest every time
Ensures guests receive exceptional service and assist with guest complaints
Train new staff and cross train in the slow seasons for development and motivation; coach as needed
Take a visible leadership role towards hotel guests
Work with hotel departments, and establishments with regard to groups, VIP’s and individual guests to ensure an excellent experience for the guest.
Attend meetings: Daily Operations, Arrivals Meeting, BEO/Resume Meeting, Bi-Weekly Managers Meeting
Demonstrate working knowledge of safety and fire procedures
Other duties as assigned