Assistant Front Office Manager Overnight Relief
About The Position
Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Assistant Front Office Manager with Overnight Relief responsibilities. This role is for individuals passionate about people, driven by purpose, and clever in their approach. The position is responsible for the daily operation of the front desk, liaising with departments impacting guest service, and ensuring exceptional service is achieved. The role provides operational support, distributes information, trains, motivates, and recognizes team members, exercising independent judgment and initiative. Additionally, this position will manage overnight front office operations as needed throughout the week.
Requirements
- Minimum 2 – 3 years in a management position
- Hospitality or customer service knowledge
- Opera experience
Nice To Haves
- Hospitality Diploma or Degree preferred
Responsibilities
- Oversees the Front Office Department – Lobby Hosts.
- Conducts pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Maximizes room sales, room revenue and profit.
- Delivers outstanding service and creates memorable experiences.
- Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
- Embraces and effectively lives Arlo Hotels values and culture.
- Assigns, coordinates, and supervises work activities of Lobby Hosts.
- Trains, mentors and develops Lobby Hosts.
- Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
- Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
- Conducts performance reviews with reporting team members.
- Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
- Manages same day rooms inventory and rate yielding.
- Takes personal responsibility for correcting service problems and creates memorable guest experiences.
- Completes other duties as assigned by the Director of Front Office.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
