Assistant Front Office Manager Overnight Relief

Arlo DC•Washington, DC

1d•Onsite

About The Position

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Assistant Front Office Manager with Overnight Relief responsibilities. This role is for individuals passionate about people, driven by purpose, and clever in their approach. The position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. It involves planning, directing, and coordinating activities to ensure exceptional service, providing operational support, distributing information, and training, motivating, and recognizing team members. The role requires independent judgment and initiative. Additionally, this position will be responsible for overnight management of the front office operations throughout the week as needed.

Requirements

Minimum 2 – 3 years in a management position
Hospitality or customer service experience
Opera experience

Nice To Haves

Hospitality Diploma or Degree preferred

Responsibilities

Oversees the Front Office Department – Lobby Hosts.
Conducts pre-shift meetings.
Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
Motivates and develops team members.
Maximizes room sales, room revenue and profit.
Delivers outstanding service and creates memorable experiences.
Assists in leading and supervising the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
Embraces and effectively lives Arlo Hotels values and culture.
Assigns, coordinates, and supervises work activities of Lobby Hosts.
Trains, mentors and develops Lobby Hosts.
Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
Ensures work is completed to include shift closings, room deposits, refunds and rebates.
Conducts performance reviews with reporting team members.
Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
Manages same day rooms inventory and rate yielding.
Takes personal responsibility for correcting service problems and creates memorable guest experiences.
Completes other duties as assigned by the Director of Front Office.