Assistant Front Office Manager

B.F. Saul Company Hospitality Group • Washington, DC

8d • Onsite

About The Position

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Assists the Front Office Manager in the daily running of front office operations, managing the staff and the daily activities. Act as the Manager on Duty for the hotel in the absence of the Front Office Manager, dealing with all issues that may arise.

Requirements

• High School diploma, general education degree, international equivalent or three to six months experience in a related field required.
• Previous front office experience in a luxury property required.
• Previous supervisory/management experience required.
• General computer experience required.
• Must have good knowledge of English, ability to speak clearly read and write.
• Must be able to listen or read instructions, memos, short correspondences and messages.
• Must have ability to write memos, short correspondences or messages.
• Must have good mathematical skills, ability to add, subtract, divide and multiply six-digit numbers with decimals.
• Ability to work out percentages and discounts good understanding of financial documents, daily reports, P&L accounts and budgets.
• Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required.
• Ability to deal with problems in a calm professional manner required.
• Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them.
• Ability to stand in a confined environment for long periods of time is required.
• Ability to use a computer screen for long periods required.
• Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties.
• Must be able to work well under pressure and in emergency situations.
• Ability to occasionally lift bags up to 50lbs.

Nice To Haves

• College degree preferred
• Previous customer service experience preferred.
• Hotel management computer systems experience preferred.
• A second language preferred.

Responsibilities

• Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
• Implement and manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed.
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Be aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.
• Inform all front office staff of daily activities, VIP arrivals, group activity etc.
• Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.).
• Attend to the normal duties of the Front office manager in their absence.
• Must be able to perform any tasks or duties of any employee in the front office.
• Consistently strive to achieve maximum performance. Promote a professional service oriented environment at all times.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing.
• Must be fully aware and able to re-enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel’s emergency response team. Ensure staff is fully trained in emergency procedures.
• Perform any other responsible duties as required and directed.

Benefits

• healthcare benefits
• a 401(k) plan
• short-term and long-term disability coverage
• basic life insurance
• bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED