Assistant Front Office Manager- La Concha Key West

Remington Hospitality•Key West, FL

4d•Onsite

About The Position

The Assistant Front Office Manager will assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators. This role involves scheduling, training, coaching, and providing performance feedback. The Assistant Front Office Manager will greet and assist guests, anticipate and respond to their needs, and resolve issues promptly. Key responsibilities include maintaining knowledge of front office operations, coordinating room assignments and special requests, monitoring occupancy levels, managing financial transactions, and implementing initiatives to improve guest satisfaction and operational efficiency. The role also requires maintaining compliance with safety, security, and emergency procedures.

Requirements

Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset.

Responsibilities

Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
Perform other duties as assigned by the Front Office Manager or hotel leadership.