Assistant Front Office Manager

Omni Hotels & Spas • Richmond, VA

4d • Onsite

About The Position

The Assistant Front Office Manager will work closely with the Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Requirements

• Ability to stand for the entire scheduled shift.
• Customer service oriented.
• Ability to multi-task.
• Detail orientation.
• Excellent organizational skills.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Nice To Haves

• Previous luxury hotel experience is preferred.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis, especially with the Night Audit each evening/morning.
• Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day (e.g., V.I.P.'s, ESP's, Special Requests, etc.).
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of the company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed