Assistant Front Office Manager
About The Position
Assist the Front Office Manager in managing the front office operations for the hotel. This role involves ensuring all front office team members deliver the brand promise and provide exceptional guest service. Responsibilities include greeting and checking in guests, ensuring staff are knowledgeable about hotel products and services, and handling guest issues courteously and efficiently to ensure satisfactory problem resolution. The position is also responsible for training, coaching, and disciplining the front office team, assisting with weekly schedules to meet business needs, and ensuring accurate payroll processing for the department. Additionally, the role requires ensuring team members adhere to uniform and grooming standards, completing brand standard training, and upholding company policies related to financial record keeping and money handling. Collaboration with Housekeeping and Engineering is necessary for room blocking and ensuring rooms are prepared with appropriate amenities. The role may require travel and involves standing and walking for long periods, with the ability to lift, push, and pull a minimum of 10 lbs. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Ability to operate a computer, phone and other office equipment.
- Ability to travel.
- Ability to stand and walk for long periods of time.
- Ability to read, write and speak English.
- Ability to provide friendly guest service with a smile.
- Ability to lift, push and pull a minimum of 10 lbs.
Nice To Haves
- Be effective and innovative in handling and solving problems in the workplace.
- Remain positive and helpful while keeping a steady pace.
- Committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company.
- Passionately provide personalized guest service.
Responsibilities
- Ensure all front office team members deliver the brand promise and provide exceptional guest service.
- Assist in greeting and checking in guests.
- Ensure Front office staff is familiar with hotel products and services.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Responsible for the training, coaching and discipline of the front office team.
- Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
- Assist in ensuring an accurate payroll of front office department.
- Assist with team member coaching and counseling.
- Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
- Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
- Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
- Work with Housekeeping to ensure each room is prepared with appropriate amenities.
- Work with housekeeping and engineering to block rooms as necessary for maintenance.
- Adhere to hotel grooming and uniform standards.
- Perform any additional tasks requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
