Assistant Front Office Manager-Embassy Suites Philadelphia Airport

Remington Hospitality • Philadelphia, PA

12h • Onsite

About The Position

This role involves anticipating guest needs, maintaining positive guest relations, and ensuring efficient hotel operations. The Assistant Front Office Manager is responsible for managing front office staff, resolving guest complaints, operating the MICROS system, and collaborating with other departments to meet guest expectations and assist the General Manager with special requests and operational needs.

Requirements

• High work ethic
• Self-initiative
• Independent judgment
• Proven customer service experience
• Proven problem-solving experience
• Regular attendance according to established guidelines
• Ability to focus and maintain attention to tasks
• Ability to complete work assignments on time despite frequent interruptions

Nice To Haves

• May be required to work varying schedules to reflect the business needs of the property

Responsibilities

• Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Perform duties of front office staff at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Manage the guest resolution process, including investigation of situations and creative problem-solving.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those performed less frequently.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs.
• Assist the General Manager by handling special requests, group blocking, and unusual circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed