Security Officer - Embassy Suites

Suburban Inns•Grand Rapids, MI

6d•Onsite

About The Position

Embassy Suites Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! This position is responsible for ensuring the safety and security of team members, guests, and guest property according to Suburban Inns’ Core Values and Suburban Inns/Embassy Suites standards, and going above and beyond to ensure that guests are 100% satisfied.

Requirements

Requires ability to interpret / extract information and / or perform arithmetic functions.
Requires typing, record keeping, and/or word processing.
Good communication skills
High school diploma or equivalent related experience preferred.
Security related experience preferred.
Strong interpersonal and communications skills.
Valid driver’s license.
TIPS, CPR certifications (may be completed upon hire)

Responsibilities

Report to work in professionally appropriate attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Be alert for fire hazards and unsafe work practices and unsafe conditions.
Ensure compliance with hotel and security SOP
Be able to act according to all emergency procedures
Ensure that all safety and security supplies are well maintained.
Maintain good public relations with guests
Conduct regular patrol of the property to ensure all areas are safe and secure.
Display the essential hospitality attitude/professionalism when dealing with internal and external guests; communicate verbally and nonverbally with them in a pleasant and professional manner.
Be alert for any unusual occurrences and take appropriate action
Ensures all areas of the hotel are secure when not in use.
Monitors life safety systems including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers
Ensures security camera system is fully operational and functional
Assist in the training of team members on emergency and security procedures
Assist all associates with questions, problems which might occur.
Enforces a quiet environment for sleeping guests.
Be familiar with the hotel’s amenities and their hours of operation
Fill out guest and team member incident reports as necessary
Handle sensitive incidents with discretion
Coordinate with government and law enforcement agencies as necessary
Assist in maintaining the cleanliness of all parking and lobby areas
Ensure guests and employees receive proper security escorts, as required
Assist other departments as needed
Ensure QA compliance with Hilton/Embassy Suites standards
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Floating Holiday
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)