Assistant Front Office Manager

Marriott North Charleston•North Charleston, SC

7d•Onsite

About The Position

The Assistant Front Office Manager is responsible for supervising associates and supervisors, ensuring outstanding guest service, and maintaining an organized and efficient Front Desk operation. This role involves managing daily activities, coordinating with other departments, preparing schedules and payroll, and ensuring a safe and positive working environment for both associates and guests. The position also requires participation in yield management meetings and maintaining front desk supplies.

Requirements

Supervisory experience.
Ability to interview, hire, train, appraise performance, reward, and discipline associates.
Ability to resolve guest complaints and problems.
Knowledge of property safety and security procedures.
Ability to maintain a favorable working relationship with associates.
Ability to maintain an organized and efficient Front Desk operation.
Ability to prepare work schedules.
Ability to supervise day to day activities of front desk, bell, and van drivers’ staff.
Leadership skills and motivation techniques.
Ability to coordinate staffing and payroll.
Ability to prepare payroll and schedules.
Ability to monitor actual vs. budget payroll activities.
Ability to work side by side with front desk associates.
Ability to work scheduled Manager on Duty shifts.
Ability to coordinate Front Desk work with other departments.
Ability to participate in daily Yield Management Meetings.
Ability to ensure employees follow safety rules and procedures.
Ability to maintain front desk supplies inventory.
Ability to conduct inventories and recommend product purchases within budget.
Ability to confer closely with GM/AGM.

Nice To Haves

Familiarity with all aspects of the hotel.

Responsibilities

Directly or indirectly supervises associates and/or supervisors.
Conducts interviewing, hiring, training, performance appraisals, rewarding, and disciplining of associates.
Addresses complaints and resolves problems.
Ensures each Guest receives outstanding Guest Service by providing a Guest friendly environment.
Guarantees total guest satisfaction, displays hospitality and professionalism.
Understands and applies all property safety and security procedures.
Maintains a favorable working relationship with all company associates.
Co-Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
Prepares work schedules in accordance with forecasted occupancy.
Supervises day to day activities of front desk, bell, and van drivers’ staff.
Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction.
Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
Coordinates staffing and payroll to conform with productivity and budgetary standards.
Prepares payroll and schedules as required; monitors actual vs. budget payroll activities.
Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
Participates in daily Yield Management Meetings.
Ensures that all employees follow safety rules and procedures and takes corrective action where required.
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.