Assistant Front Office Manager
About The Position
Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. Support financial goals by managing inventory, controlling costs, and optimizing schedules. Oversee daily front desk operations, ensuring tasks are completed across all shifts. Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles. Promote a safe, welcoming environment by following all safety and security procedures.
Requirements
- Customer service experience is essential.
- High school diploma or equivalent.
- A valid driver’s license.
- Comfort with technology is important to manage guest information and team coordination.
- Physical ability to lift 50 lbs and stay active.
Nice To Haves
- Hospitality background is a plus.
Responsibilities
- Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
- Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
- Support financial goals by managing inventory, controlling costs, and optimizing schedules.
- Oversee daily front desk operations, ensuring tasks are completed across all shifts.
- Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
- Promote a safe, welcoming environment by following all safety and security procedures.
Benefits
- Free Medical insurance available for employees and their families after 90 days (Silver Plan only)
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services.
- FREE parking in the DOCO garage next door
- FREE shift meal every workday.
- Community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
