Assistant Front Office Manager - ROOST Tampa

Method Co.•Tampa, FL

13h•Onsite

About The Position

We’re looking for an energetic, service‑driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest’s stay feels seamless, warm, and memorable. This role supports the Front Office Manager in daily operations, team leadership, and maintaining the elevated service standards our property is known for. If you thrive in a fast‑paced environment, love solving problems before they happen, and enjoy creating a welcoming atmosphere for both guests and staff, this is the perfect fit.

Requirements

1–3 years of Front Office or hospitality leadership experience.
A guest‑first mindset with strong communication and problem‑solving skills.
Confidence in leading a team with positivity, clarity, and accountability.
Ability to stay calm, organized, and solutions‑focused in a dynamic environment.
Familiarity with hotel PMS systems and front office operations.
Flexibility to work weekends, evenings, and holidays as needed.

Responsibilities

Support the Front Office Manager in overseeing daily front desk operations, guest services, and lobby flow.
Lead, train, and motivate front desk agents and concierge staff to deliver exceptional, personalized service.
Serve as a point of contact for guest concerns, resolving issues with empathy, urgency, and professionalism.
Maintain strong communication with Housekeeping, Maintenance, and other departments to ensure smooth operations.
Assist with scheduling, payroll support, and staffing needs to ensure proper coverage and efficiency.
Monitor guest feedback and collaborate with leadership to improve service touchpoints and overall experience.
Uphold brand standards, property presentation, and a welcoming environment throughout the front‑of‑house.
Step into MOD (Manager on Duty) responsibilities as needed.