Assistant Front Office Manager
About The Position
The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized service expected of a luxury Curio Collection by Hilton property. This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The Assistant Front Office Manager will serve as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.
Requirements
- Previous hotel Front Office experience
- Demonstrated leadership or supervisory experience
- Strong communication skills
- Strong problem-solving skills
- Strong organization skills
- Strong guest-service skills
- Confidence
- Approachable demeanor
- Ability to remain composed in a fast-paced environment
- Ability to make sound operational decisions
- Ability to motivate the Front Office team to consistently exceed guest expectations
Nice To Haves
- Previous Hilton experience
- Familiarity with Hilton systems
- Familiarity with Hilton brand standards
- Familiarity with Hilton Honors
- Experience in luxury or full-service hotel operations
Responsibilities
- Supervising and coaching Front Office team members
- Assisting with scheduling and training
- Monitoring service standards
- Resolving guest concerns
- Recognizing Hilton Honors members and VIP guests
- Partnering closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience
- Supporting team members during high-volume periods
- Ensuring each guest interaction reflects our commitment to exceptional hospitality
- Overseeing Front Desk operations
- Managing guest arrivals and departures
- Handling room assignments
- Addressing billing and payment concerns
- Facilitating VIP experiences
- Responding to guest requests
- Managing service recovery
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
