Assistant Front Office Manager
Montage International•Newport Beach, CA
•$70,304 - $72,000•Onsite
About The Position
Montage International is seeking passionate individuals to join their team and bring their vision to life. They foster a culture where employees are encouraged to 'do what you love.' They welcome applicants with disabilities and provide reasonable accommodations as needed. This role involves leading and managing the Front Office team, ensuring exceptional guest service, and maintaining operational standards.
Requirements
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Responsibilities
- Effectively leading and managing the Front Office team
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensuring excellent customer service is provided to guests throughout their stay
- Selecting, training, and scheduling front desk Associates
- Maintaining new procedures for Guest Relations operations that improve processes and communication
- Ordering supplies and maintaining an appropriate level of inventory
- Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
Benefits
- Opportunities for career growth
- Training programs for advancement
- Encouragement for continuous learning and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
