Assistant Front Office Manager

Atrium Hospitality•Kansas City, MO

5d•$21•Onsite

About The Position

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. Support financial goals by managing inventory, controlling costs, and optimizing schedules. Oversee daily front desk operations, ensuring tasks are completed across all shifts. Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles. Promote a safe, welcoming environment by following all safety and security procedures.

Requirements

Customer service experience is essential.
High school diploma or equivalent.
A valid driver’s license.
Comfort with technology is important to manage guest information and team coordination.
Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.
Atrium Leadership Accountable Achievers: take ownership and deliver results with pride and consistency.
Agile Thinkers: adapt quickly and solve problems with creativity and calm.
Talent Curators: grow people, not just teams, through coaching and support.
Transparent Leaders: communicate clearly and lead with integrity and trust.

Nice To Haves

Hospitality background is a plus—it helps you understand the rhythm and flow of hotel life.

Responsibilities

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
Support financial goals by managing inventory, controlling costs, and optimizing schedules.
Oversee daily front desk operations, ensuring tasks are completed across all shifts.
Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
Promote a safe, welcoming environment by following all safety and security procedures.