Assistant Front Desk Manager

Opal Sol•Clearwater, FL

4d•Onsite

About The Position

We are looking to add an Assistant Front Office Manager to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore takes great pride in selecting individuals that help us to achieve our resort's mission. The Assistant Front Office Manager will provide leadership, consistency, and spectacular Guest Service to our Guests. The Assistant Front Office Manager is primarily responsible for managing the day-to-day operations of the Front Office Department.

Requirements

Strong aptitude for attaining Guest Satisfaction
Ability to manage multiple tasks quickly and efficiently while taking ownership of actions
Previous experience in a Guest Service management role, preferably in a resort setting
Previous experience in resort Front Office Management

Nice To Haves

Experience in Opera a plus

Responsibilities

Manage the operations of the Front Office to ensure compliance with all policies and procedures and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
Develop, implement and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Train, develop, empower, coach and counsel, resolve problems, provide open communication vehicles, and discipline as appropriate.
Maintain good working relationships and open lines of communication with all other departments.