Assistant Front Desk Lead (CA)

Seabreeze Management Company Inc • Los Angeles, CA

10h • $24 - $27

About The Position

The Assistant Front Desk Lead provides high-quality concierge services for residential properties. The role proactively anticipates residents’ needs and personalizes service, including reminding residents of scheduled events and protecting them from unnecessary or unwanted demands. The concierge serves as a welcoming point of contact for residents, guests, vendors, and contractors while supporting building security and privacy.

The position also coordinates resident services and requests, communicates with property management, supports community events and on-site programs, and may occasionally assist with vehicle parking and provide administrative and operational support to the General Manager. Work takes place in a well-lighted, clean, smoke-free environment with frequent interaction with others and the need to handle multiple responsibilities at once. Regular business hours and overtime as needed are specified.

Requirements

• Demonstrate a positive attitude and professional demeanor and serve as an ambassador for the company.
• Apply common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Read and interpret documents such as operating and procedural manuals.
• Perform basic addition, subtraction, multiplication, and division.
• Have strong communication, organizational, decision-making, and interpersonal skills.
• Be detail-oriented and maintain thorough follow-through.
• Multitask and work well under pressure.
• Use independent judgment and maintain a professional demeanor when handling customer-service matters.
• Be proficient with electronic resources such as Internet search, Outlook, and Word.
• Have a valid state-issued driver’s license and a clean driving record, and be able to proficiently operate a standard-transmission vehicle.
• Have strong written and verbal communication skills to communicate effectively with employees and clients at all levels of the organization.
• Have good geographic knowledge of the surrounding area.

Nice To Haves

• Two years of prior hospitality experience preferred.
• Some higher education or vocational training specializing in the hospitality industry desired.

Responsibilities

• Deliver personalized concierge services to residents, including coordinating deliveries, transportation, reservations, and special requests with a focus on hospitality.
• Act as the primary point of contact for residents’ day-to-day needs, provide a warm and welcoming environment, and promptly resolve concerns.
• Manage access control and assist guests, vendors, and contractors while maintaining building security and privacy standards.
• Liaise with property management to relay resident feedback, track amenity usage, and support community events or on-site programs.
• Occasionally assist with vehicle parking.
• Provide administrative and operational support to the General Manager as needed.
• Proactively anticipate customer needs, personalize service, remind customers of scheduled events, and protect them from unnecessary or unwanted demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed