Assistant Food Services Manager

NeighborHealth • Boston, MA

9d • $31 - $48 • Onsite

About The Position

The Assistant Food Services Manager supports the Food Services Manager with day-to-day operations of the Food Service Department, including staff coordination, meal production and service, menu implementation, purchasing, inventory, scheduling, quality assurance, documentation, and regulatory compliance. This working-leader role helps ensure meals are delivered safely, efficiently, on time, and in accordance with the nutritional and operational needs of PACE/SCO participants and other meal services.

Under the direction of the Food Services Manager, the assistant may provide daily operational direction and oversight to Food Services staff, including Home Delivered Meals staff. The role may also assist with training, work assignments, performance feedback, and coverage coordination. The position is based at 143 Addison Street and is full time. Salary starts at $31 per hour and can reach $48 per hour based on relevant experience.

Requirements

• High school diploma or equivalent.
• Previous experience in food service operations.
• Knowledge of food preparation, menu implementation, portion control, food safety, sanitation, and kitchen operations.
• Ability to read and follow standardized recipes and production instructions.
• Strong organizational, communication, interpersonal, and problem-solving skills.
• Ability to work effectively as part of a team and prioritize multiple tasks in a fast-paced environment.
• Commitment to respectful, responsive, participant-centered service.
• Ability to safely operate or learn to operate food service equipment and perform the physical requirements of the position.
• ServSafe certification at hire or within the first three months of employment.
• Effective verbal and written communication and ability to document according to protocol.
• Ability to work independently, demonstrate self-direction and self-motivation, solve problems, and seek consultation when needed.
• Commitment to participant rights, health and safety requirements, confidentiality, and applicable policies and procedures.

Nice To Haves

• Additional education or training in food service, culinary arts, nutrition, hospitality, or a related field.
• Experience in healthcare, senior services, PACE, congregate dining, institutional food service, or a Meals on Wheels environment.
• Previous supervisory or lead experience.

Responsibilities

• Assist the Food Services Manager with daily department operations, including congregate site meal preparation and home-delivered meals.
• Assist with staff scheduling, coverage, time-off coordination, and daily assignments.
• Guide staff on food preparation, recipes, production methods, portion control, presentation, and kitchen workflow.
• Help implement menus, standardized recipes, special meal requests, and modified or therapeutic diets as directed by the Food Services Manager and Registered Dietitian.
• Coordinate with dietitians and interdisciplinary team members regarding participant meal needs, dietary requirements, allergies, preferences, and special requests.
• Assist with meal production and service in accordance with recipes, menus, portion sizes, quality standards, and production schedules.
• Monitor food quality, meal temperatures, sanitation, cleanliness, and safe food handling, and report concerns to the Food Services Manager.
• Assist with purchasing, receiving, storage, inventory control, and rotation of food and supplies.
• Monitor inventory and communicate ordering needs to help prevent shortages, waste, and unnecessary expenditures.
• Help coordinate meal counts, production quantities, packaging, distribution, and Meals on Wheels deliveries.
• Communicate with PACE, SCO, and other departments regarding meal requirements, participant needs, schedule changes, and service issues.
• Maintain accurate records concerning production, meal counts, deliveries, inventory, purchasing, food temperatures, sanitation, and other departmental activities.
• Help monitor departmental expenses and identify opportunities to reduce waste and improve cost effectiveness.
• Provide coverage for the Food Services Manager during absences or as assigned, within the scope of the assistant's authority and responsibilities.
• Orient and train new food service employees on procedures, food safety, recipes, equipment use, production standards, and participant service expectations.
• Promote teamwork, professionalism, accountability, and effective communication among Food Services and Meals on Wheels staff.
• Help resolve routine operational problems and escalate personnel, participant, safety, or service concerns to the Food Services Manager.
• Participate in departmental meetings, trainings, quality improvement initiatives, inspections, audits, and other required activities.
• Maintain punctuality, attendance, reliability, and professional conduct.
• Follow NeighborHealth and departmental policies and procedures, as well as applicable food safety, sanitation, PACE, and regulatory requirements.
• Maintain confidentiality and respect participants' dignity, privacy, and individual needs.
• Promote participant autonomy and dignity, protect participant rights and privacy, and support a clean and safe environment.
• Participate in fire and disaster drills, dispose of biohazard and other waste properly, address hazards, and report damaged equipment or environmental hazards.
• Participate in new-staff orientation and performance improvement activities; make at least two suggestions for program or other improvements if not participating in a performance improvement committee.
• Perform other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED