Assistant Field Operations Supervisor, Paratransit Supervisor

City of Charlotte•Charlotte, NC

4d•$57,726 - $82,982•Onsite

About The Position

The Charlotte Area Transit System (CATS) is seeking a Paratransit Road Supervisor responsible for supervising drivers while operating service in the field. This position is responsible for directing the day-to-day operations for delivering all scheduled services. They are also responsible for assuring all policies are followed by paratransit operators. The position will also performs audits and completes investigations of accidents and/or personnel. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

Requirements

Five years of Paratransit experience
Knowledge of service area and ability to read a map
Ability to use a computer to generate reports and schedules
Ability to understand and interpret system operating rules, regulations, and policies
Knowledge of proper accident investigation procedures
Ability to speak clearly and concisely to understand the views and concerns of others
Ability to use a two-way radio
Ability to make sound decisions
Must have excellent customer service skills and work well with others
Must have the ability to operate hydraulic wheelchair lift system
Must be able to maintain a DOT medical card
Must be able to work flexible work schedules as needed
Ability to work flexible hours, shifts, and overtime, including weekends and holidays
Position will require frequent sitting, standing and be able to push or lift 50 or more pounds.
High School diploma/GED with five (6) years of relevant work experience, or an equivalent combination of education and relevant experience, provides the necessary knowledge, skills, and abilities to perform the essential job duties successfully.
This position is safety-sensitive and subject to random drug and alcohol testing under Federal Transportation (FTA) regulations.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination.
During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Nice To Haves

Associate degree in business management or related field
Bilingual Spanish
CDL with P endorsement, Class A or B preferred

Responsibilities

Monitoring operator schedules, daily attendance and recording of work
Monitor employee hours and process payroll reports
Perform annual reviews with operators based on their performance
Resolving customer complaints for both external and internal customers
Promptly addressing any field problems such as accidents, breakdowns, and delays
Maintaining a daily Log of occurrences
Maintaining customer service goals as established by management
Performing supervisory responsibilities including completing audits, providing feedback and recommendations for developmental training
Issuing written citation reports
Audits and inspects vehicles and facilities for safety
Communicates information via two-way radio from remote locations
Investigating and completing Accident/Incident Reports
Ensuring that drivers follow all safety rules and regulations
Must have a working knowledge of Worker’s Compensation Procedures
Interacts with and assists transit passengers
Investigates and responds to unsafe locations/situations and makes recommendations and changes to resolve the unsafe situation
Maintains confidentiality of all information
Assists drivers and other Road Supervisors with customer assistance and roadside problems
Maintains an effective working relationship and communicates with drivers, supervisors, dispatchers, and maintenance personnel
Prepares daily reports using basic writing skills
Seeks opportunities to increase customer satisfaction and strengthen customer relationships
Transport employees for Drug and Alcohol Program
Performs other duties as assigned