Field Operations Supervisor

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

The Rail Field Supervisor provides mobile, on-scene supervision of daily rail service to support safe operations, rule compliance, service reliability, and positive customer experience in the field. Reporting to the Assistant Manager of Rail Operations, this role monitors frontline service conditions, observes operator performance, responds to incidents and service issues, and helps ensure that rail transportation service is carried out in accordance with established rules, procedures, and operating expectations. This position serves as a key field presence within the rail transportation function and is responsible for identifying operational issues, supporting service continuity, reinforcing operator accountability, and communicating field conditions to dispatch, control center personnel, and transportation leadership. The Rail Field Supervisor helps bridge system conditions in the field with real-time operational response and supports timely action when safety, service, or customer concerns arise. The role also conducts ride checks, field observations, inspections, incident follow-up, and operator support activities and helps document and communicate issues requiring management attention. This position requires good judgment, strong communication skills, and the ability to remain calm, visible, and effective in a fast-paced, safety-sensitive operating environment.

Requirements

Associate degree in transportation, operations, public administration, criminal justice, or a related field; or an equivalent combination of education and experience.
Three (3) years of experience in rail operations, transit operations, rail transportation, or another closely related operating environment.
Experience as a rail operator, field support employee, supervisor, trainer, or other frontline role involving direct support of service delivery or rule compliance.
Experience observing operational performance, responding to field issues, or preparing incident or operational reports.
Ability to work varying shifts, nights, weekends, holidays, overtime, and emergencies as operational needs require.

Nice To Haves

Experience in rail field supervision or another frontline rail transportation oversight role.
Experience supporting incident response, investigations, or emergency coordination in an active service environment.
Experience conducting ride checks, audits, operator observations, or field-based training support.

Responsibilities

Monitor rail service in the field to support safe, reliable, and efficient daily operations.
Observe mainline, station, yard, and other operating conditions to help identify issues affecting service delivery, safety, or customer experience.
Maintain active field presence across assigned areas to support transportation priorities and timely operational awareness.
Help verify that frontline rail service is being carried out in accordance with established expectations and current operating conditions.
Communicate important field conditions, service impacts, and emerging issues to the appropriate operational staff.
Observe rail operators in the field and help ensure compliance with operating rules, procedures, bulletins, safety requirements, and professional standards.
Conduct ride checks, field checks, fitness-for-duty observations, and other frontline oversight activities as assigned.
Reinforce operator accountability through real-time coaching, direction, and follow-up in the field.
Identify and document issues related to operating behavior, service execution, customer interaction, or procedural compliance.
Support implementation of temporary operating instructions, bulletins, and updated procedures affecting frontline service.
Respond to incidents, delays, customer issues, emergencies, abnormal operating conditions, and other field events affecting rail service.
Provide on-scene operational support and initial field coordination until additional supervisory, management, or emergency response resources are engaged as needed.
Coordinate with dispatch, control center personnel, rail operations leadership, maintenance, safety, security, and emergency responders during service disruptions.
Help support safe and timely service recovery while minimizing customer impact and maintaining field awareness.
Escalate significant service, safety, or customer issues promptly and appropriately.
Investigate service issues, incidents, operator concerns, and other events requiring field review or documentation.
Prepare reports, observations, statements, and other records related to incidents, field conditions, operator performance, and follow-up actions.
Document observations accurately and in a timely manner for management review, operational follow-up, or other organizational needs.
Support investigations, audits, and reviews related to transportation service, operator conduct, or rule compliance.
Help identify recurring issues, trends, or concerns that may require additional follow-up or corrective action.
Support training reinforcement, qualification activities, and practical field coaching for operators and other frontline staff as assigned.
Provide feedback to transportation leadership regarding operator readiness, recurring issues, and improvement needs observed in the field.
Help support a customer-focused service environment by responding professionally to passenger issues, service questions, and visible operational concerns.
Promote professionalism, safety, and accountability in all field interactions.
Perform other related duties as assigned.