Assistant Facilities Manager
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Assistant Facilities Manager assists in the delivery of services to operate and maintain client properties including customer/client services, financial management, facility maintenance, and procurement and supplier management. This role works closely with the Facility Manager to oversee delivery of maintenance, repair, custodial, security and other building services while ensuring client satisfaction and proactively developing client relationships to achieve expected service levels.
Requirements
- Minimum of two years of facility management industry experience required
- Must have basic computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, Safety training, Sourcing
- Strong organizational and management skills with ability to work without constant direct supervision
- Excellent customer service, computer, verbal, and written communication skills
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
- Basic knowledge of building systems and technical skills (mechanical and electrical systems)
- Must demonstrate strong Teamwork, Ethics, and Excellence (JLL core behaviors)
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Bachelor's degree in Facility Management or Property Management preferred
- Experience with CMMS systems, particularly Angus Anywhere
- Knowledge of procurement and supplier management processes
- Understanding safety compliance requirements and hazard control practices
- Experience with budget variance reporting and financial management
- Familiarity with KPI monitoring and SLA management
- Knowledge of Disadvantaged Business Enterprise programs and vendor diversity initiatives
Responsibilities
- Work with the Facility Manager to oversee delivery of maintenance, repair, custodial, security and other building services
- Ensure client satisfaction with all IFM services and provide a lead role in monitoring and increasing customer satisfaction
- Assist in development and management of budgets while developing monthly/quarterly variance reporting on operating budgets
- Support the Facility Manager in implementation of short and long-term projects for the client
- Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs) to plan corrective actions
- Maximize utilization of suppliers, preferred vendors/contractors, and coordinate performance discussions and reviews
- Monitor Work Order performance and take corrective action when necessary while ensuring compliance with audit standards
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
