Assistant Facilities Manager

GLIDE • San Francisco, CA

13d • Onsite

About The Position

GLIDE’s Facilities Assistant Manager supports both the Director of Facilities and Operations and the Senior Operations Manager to coordinate the maintenance, cleanliness, and construction of facilities, upkeep grounds and equipment, maintain a welcoming, clean, safe, and upbeat environment throughout all Glide locations, and actively manages the Zendesk queues/staff dispatch to ensure excellent performance. This person works with the operations management team to help plan, budget and schedule facility modifications and to ensure compliance with government health and safety standards at all GLIDE facilities. The Facilities Assistant Manager is considered a first responder in the case of emergency/disaster and must respond to urgent situations. This person must be willing and able to periodically work non-traditional hours (nights, holidays and weekends).

Requirements

• Hands-on expertise in at least one area of building trades and/or construction.
• Excellent analytical and problem-solving skills. Ability to look at a lot of different information and make decisions based on needs and budget concerns.
• Attention to Detail. Quality control is a large part of the job. Making sure cleaning, upkeep and safety standards are maintained, or efficiencies are discovered, is key.
• Adaptable—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to manage multiple priorities and meet established schedules and deadlines. Prioritizes and plans work activities and uses time efficiently.
• Excellent interpersonal and verbal skills and is effective working across all cultures.
• Demonstrated ability to work well under pressure and manage stress effectively in a demanding and fast paced environment.
• Outstanding verbal communication skills are essential, including the ability to deal with a wide variety of callers, clients and staff.
• Strong written communication skills required. Must be able to write clearly and concisely. Proficiency in grammar and spelling required.
• Ability to present issues, options, and recommendations in a concise and efficient manner.
• Ability to direct the work of others by generating standard supervisory tools, including project plans, punch lists, check lists, and performance reviews.
• Commitment to the mission, values, and philosophy of GLIDE.

Nice To Haves

• AED, CPR, First Aid, and NERT trained desired.

Responsibilities

• Oversees the work of two - three building maintenance technicians and janitors, which cover services across all GLIDE properties.
• Organize, monitor and supervise facility maintenance operations and staff.
• Ensure all GLIDE’s building systems including heating and ventilation, electrical, plumbing, off-site storage, janitorial services, waste disposal and recycling, etc., are operational and in compliance with all regulatory standards.
• Plan, prioritize, assign, supervise, review, and participate “hands-on†in the work of staff responsible for facilities cleanliness and maintenance.
• Coordinate with contractors in providing contract services. Assist in the preparation of various contracts, requests for proposals and reports.
• Identify issues, options, and recommendations to maintain Glide’s facilities in the most cost-effective manner.
• Research and recommend solutions; research and recommend vendors; obtain 3 competitive bids as a routine habit when soliciting vendors for work at Glide.
• Coordinate all work with strategic plan priorities, departmental priorities, and affected staff; ensure timely communication of any disruption to GLIDE’ services, as well as proactive problem-solving.
• Ensure work by staff/contractors has been completed satisfactorily. Follow-up on issues/problems.
• Monitor and control supplies and equipment. Order supplies and tools as necessary; stock inventory; manage warehouse and all storage, including storage and supply closets across the Glide campus.
• Assist with addressing all environmental issues to ensure health and safety and minimize liability. Help ensure buildings and facilities staff compliance with government health and safety standards.
• Help drive the development of goals and objectives for maintenance technicians; participate in the development of policies and procedures for the department. Assist with recommendations for changes and improvements to existing standards, policies, and procedures.
• Contribute to and assist in maintaining GLIDE’s preventive and deferred maintenance programs and Facilities Operations Manual and help monitor compliance with both.
• Liaise with staff at all locations to assist in the coordination of contracts, planning and prioritization of capital projects, and alignment of goals and deadlines; use the meeting invitation system to schedule meetings and check-ins with appropriate notice.
• Assist with the processing of invoices and participate in the preparation and administration of the facility maintenance budget. Offer budget recommendations, and justifications for equipment.
• Drive the facilities ticketing system; ensure facilities staff record, track and document service requests. Review operational reports to ensure the department meets goals.
• Assist in the maintenance of GLIDE’s Fleet and the Fleet Safety Program to prevent injury, vehicle liability, and physical damage.
• Meet professional obligations through efficient work habits such as adhering to work schedules and project timelines, meeting deadlines, honoring agreements, attending and actively participating in staff and individual meetings, training, and workshops.
• Maintain a clean and orderly work environment, free of food, clutter, or strong scents.
• Present oneself with professionalism, including speaking clearly, making eye contact, and treating colleagues with courtesy.
• Other duties assigned to support Glide’s Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED