Assistant Facilities Manager

JLL•Franklin, MA

4h•Onsite

About The Position

JLL is seeking an experienced Assistant Facilities Manager with advanced expertise in soft services management, operational coordination, and client relationship support. This position is ideal for facilities professionals looking to elevate their career by taking on strategic coordination responsibilities while maintaining hands-on oversight of essential facility services. As our Assistant Facilities Manager, you'll oversee housekeeping, janitorial, reception, catering, landscaping, and other soft services operations while serving as a key support to the Facilities Manager and client liaison. You'll report directly to the Facilities Manager and collaborate closely with vendors, service providers, and internal teams to drive operational excellence, service quality, and client satisfaction across the portfolio.

Requirements

5+ years facilities management experience focused on soft services coordination
Experience managing housekeeping, janitorial, reception, catering, and landscaping services
Strong vendor management skills including service agreements and performance monitoring
Budget support experience including cost tracking and financial analysis
Proficiency in maintenance management systems and Microsoft Office applications
Ability to conduct facility inspections and travel between properties
Valid driver's license and availability for on-call rotation
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field
Professional certifications (CFM, FMP, IFMA, or service management credentials)
Portfolio or multi-site facilities management experience
Background in commercial office environments, corporate campuses, or hospitality operations
Knowledge of health and safety regulations and environmental compliance standards
Client-facing experience with demonstrated relationship management skills
Strategic thinking with strong analytical and problem-solving abilities

Responsibilities

Oversee housekeeping, reception, landscaping, catering, mail services, and waste management operations
Build client relationships, respond to feedback, and support service reviews and planning sessions
Assist with service assessments, vendor evaluations, and portfolio-wide standards implementation
Support budget development, track expenses, and identify cost-saving opportunities
Manage vendor performance through inspections, audits, and relationship building
Ensure regulatory compliance, monitor performance metrics, and maintain operational documentation
Guide staff and vendors while promoting service quality and cross-functional collaboration