Assistant Facilities Manager

JLL•New York, NY

7d•$72,000 - $90,000•Onsite

About The Position

As an Assistant Facilities Manager at JLL, you'll be an essential member of the facilities management team supporting a prestigious client portfolio in midtown Manhattan and the surrounding region. This role places you at the center of service delivery, where you'll partner with the Facilities Manager and the Client Corporate Real Estate team to ensure seamless day-to-day operations and exceptional client satisfaction. At JLL, we are collectively shaping a brighter way, and you'll do exactly that by managing cleaning operations, responding to service requests, coordinating contractors and vendors, and overseeing small-scale office conversion projects. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers hands-on experience across all facets of facilities management while working collaboratively with cross-functional teams. You'll implement cost-saving initiatives, conduct quality inspections, support budgeting activities, and ensure all work is completed within established service level agreements. This is a dynamic role requiring daily onsite presence with opportunities to support remote sites across NYC, Connecticut, Boston, and Washington DC, providing meaningful exposure that will strengthen and advance your career.

Requirements

HS diploma or GED
Minimum of 3 years of facilities management experience in corporate environments, third-party service providers, or consulting roles
Proven ability to work effectively in a fast-paced environment under pressure while managing multiple competing priorities and urgent service requests
Strong organizational and management skills with demonstrated ability to coordinate multiple priorities simultaneously
Proficiency in MS Office and MS SharePoint, with computer proficiency in CMMS tools and work order management systems
Experience with purchase order creation, proposal requests, invoice review, and vendor management during normal and off-hours including weekends

Nice To Haves

Bachelor's degree or equivalent work experience in Facilities Management with management or technical emphasis
Knowledge of real estate, telecommunications, furniture systems, accounting, and building systems operations
Fluency in Spanish for enhanced communication with diverse teams and vendors
Experience supporting facilities across multiple geographic locations or remote sites
Background in budget development, variance reporting, and financial management for facility operations
Demonstrated commitment to teamwork, ethics, and excellence in professional environments

Responsibilities

Manage day cleaners and night supplemental cleaning services across the NYC area, including inventory control, ordering and distribution of supplies, contract management, SLA oversight, invoicing, and purchase orders
Serve as the primary respondent for all service tickets submitted by clients and internal teams, ensuring timely acknowledgment and completion within management agreement SLAs
Coordinate with in-house and external resources including property managers, contractors, capital project teams, and engineers to schedule work, collect certificates of insurance, manage vendor personnel access, and secure required method of procedures documentation
Manage small projects such as office conversions from single to dual occupancy, conference room transformations, pantry upgrades, and other space modifications
Conduct daily quality control inspections across facilities, generating work orders to immediately address identified issues and maintain operational excellence
Support and implement innovative programs, processes, and procedures that reduce operating costs and increase productivity in partnership with the Facility Management Lead and client teams
Provide backup coverage for Facility Managers and other Assistant Facilities Managers during planned time off, working across NYC facilities for periods ranging from one to five days