Assistant F&B Operations Mgr

Dufry Careers•Richmond, BC

11d•Onsite

About The Position

The Assistant Food & Beverage Operations Manager will supervise the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores. This role involves assigning work tasks, preparing schedules, ensuring shifts are covered, and managing daily orders and inventory levels. The Assistant Manager will also conduct on-the-job training, ensure compliance with brand standards and legal health and safety regulations, and resolve routine operational issues. They will monitor progress towards unit goals, provide input on staffing decisions, and offer coaching and encouragement to associates to achieve business objectives. Additionally, this role focuses on utilizing associate strengths, providing feedback, and developing plans to motivate and recognize staff performance.

Requirements

Passionate about going above and beyond for our customers.
Acts as an ambassador for their restaurant and the airport.
Can quickly connect with customers and make them feel welcome.
Sends customers off on their journey so they feel appreciated for their business.
Reliable, dependable and a team player.
Enjoys working in a fast-paced environment.
Open to new ideas and suggests ideas of their own.
Treats everyone with respect and shows appreciation for a job well done.
Uses the tools and training we provide to get the job done right.

Responsibilities

Supervises the day-to-day activities of multiple non-exempt operations associates within a defined individual or group of restaurants, concepts or stores
Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors on order procedures
Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
Maintains an awareness of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
Maintains an awareness of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
Uses judgment and discretion to resolves routine questions and problems and refers more complex issues to higher levels
Monitors progress towards unit goals and assigns associates to meet those objectives
Provides input and recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store
Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.